TachoPro Support
Contact Support
For support, privacy questions, terms questions, bug reports, App Store or Google Play review contact, email KodKite:
info@kodkite.comWhat to Include
- Your app version, device model, and Android or iOS version.
- Whether the issue affects Dashboard, Log, Settings, Cabotage, PDF export, CSV export, GPS tracking, country detection, or notifications.
- A short description of what you expected and what happened.
- The approximate time of the issue, especially for GPS, activity, export, or notification problems.
- Screenshots only if they do not expose sensitive driver, vehicle, company, route, location, delivery, or employer data.
Safety: Do not contact support or use the app while driving. Stop safely first.
Common Checks
- For GPS tracking issues, confirm location permission is enabled and, for background tracking, set to "Always" where your device supports it.
- For missing alerts, confirm notification permission is enabled and battery-saving settings are not blocking the app.
- For country or cabotage questions, verify the app display against your transport documents and your transport manager's instructions.
- For PDF or CSV export issues, try exporting again after reopening the app and review the file before sharing it.
Subscriptions and Purchases
- TachoPro Pro subscriptions and trials are handled by Apple App Store or Google Play.
- Use "Restore purchases" in the app if you changed devices, reinstalled the app, or already subscribed with the same store account.
- Manage or cancel subscriptions in your Apple App Store or Google Play account settings.
- If Pro access does not appear after purchase, check your connection, reopen the app, and try restoring purchases.
- Existing local logs can remain viewable without active Pro access, but starting new shifts, corrections, exports, cabotage assistance, voice alerts, retention controls, and full history may require Pro.